Technology
  • FAQs

    1. My company is reviewing a number of RFID vendors? Tell me why we should choose SpaceCode.
    2. What do you mean when you say SpaceCode places no constraints on how customers use your system?
    3. Why does SpaceCode focus on the Healthcare and Diamonds & Jewellery industries?
    4. Will SpaceCode’s RFID system work with our in-house software or ERP?
    5. How does the read speed of SpaceCode’s system compare to other systems?
    6.What are the advantages of a proprietary system such as SpaceCode versus standard solutions?
    7. What are the advantages of read-writable tags versus read-only tags?
    8. How can SpaceCode assure 100% reliability?
    9. What RFID frequency does SpaceCode use?
    10. Are SpaceCode products certified?
    11. Are there any instances where SpaceCode RFID reading may not be 100% accurate?
    12. Does SpaceCode have a handheld reader?
    13.In jewellery, does SpaceCode have solutions for the retail side?
    14. The internal benefits of SpaceCode RFID are clear, but what about external sales benefits with my customers?
    15. In the diamond and jewellery industry I am worried about ‘spoofing’ the system
    16.Are different form factors available for SpaceCode tags?

    1. My company is reviewing a number of RFID vendors. Tell me why we should choose SpaceCode

    There are clear and important reasons to select SpaceCode. It is essential to understand that RFID is not a commodity – RFID systems are not equal. SpaceCode RFID is a premium product simply because our key strengths are our competitors weaknesses:

    • Accuracy: our customers and applications require 100% read rate accuracy
      • with SpaceCode,our customers and applications require 100% read-rate accuracy. SpaceCode is the only company to guarantee 100% identification accuracy
    • Product Portfolio: our customers have many different requirements, processes, and real-life scenarios. SpaceCode’sproduct scope and scalability meet and exceed each and every business need of our customers
    • No user constraints: we place no limits on how the system must be used to ensure it works accurately – it simply works 100% every time, all the time. No application is too challenging for SpaceCode’s RFID system, whether the item populations are very large, closely stacked or in random orientations, with or without metal and organic material, in a well-defined read range with zero stray reads, static or moving items.
    • Our industry commitment, local support service, and extensive track record with leading diamond and jewellery players and Fortune Top 20 healthcare companies make us the RFID provider of choice for our target markets.

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    2.What do you mean when you say SpaceCode places no constraints on how customers use our system?

    With other systems, the customer is often required to work with i) certain constraints or ii) make waivers/compromises or iii) make changes to your processes

    • accuracy: you may need to settle for less than 100% accuracy
    • tag population: you may not be able to read large tag populations simultaneously
    • close proximity: you may not be able to read large numbers of tags stacked back- to-back (elastic band test)
    • scatter and leakage: you may falsely detect tags that are beyond the desired reading field
    • orientation: you may need to arrange products in a very structured fashion due to the difficulty that other systems have when reading tags in any orientation or position in 3D
    • manual intervention: you may need to manually shake or manipulate the reader to overcome null spots and pick up all the tags
    • metal: you may not be able to use the system with metal products or in metal environments
    • label position: you may need different label placement for successive tags to avoid tag juxtaposition
    • multiple use tags: you may have to purchase one-time-use tags rather than have the option for reusable tags

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    3.Why does SpaceCode focus on the Healthcare and Diamonds & Jewellery industries?

    • The answer is simple: 100% RFID accuracy is mandatory and SpaceCode meets that requirement. We have the broadest product portfolio of any RFID vendors

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    4. Will SpaceCode RFID system work with our in-house software or ERP?

    • Integration with our system is simple and straightforward; and various approaches are available:
      • SDK: we simply provide you with our SDK (Software Development Kit) which is effectively a gateway that is opened to channel data and commands to and from your software
      • SpaceCodeSmartTracker: our stand-alone inventory management software manages RFID data separately from your ERP system if you prefer
      • Enterprise System: your software provider may need to make some adaptations to best deal with the newly possible RFID data to maximize its usefulness
      • Combination: SpaceCode automates the file data transfer from SpaceCodeSmartTracker into your networked Enterprise Resource System

    Many software companies have integrated with SpaceCode RFID solutions, taking from a few hours to a few weeks maximum depending on your software provider.
    Integration has been completed and successfully deployed with all the software companies we work with

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    5. How does the read speed of the SpaceCode system compare to other systems?

    • RFID frequencies LF, HF, and UHF have different read speeds depending on and, purely because of, the physics of radiowaves. General principles of RFID are:
      • As the frequency increases, the RFID read speed increases… BUT
      • As the frequency increases, the RFID reliability decreases due to the increased impact of the environment and applications – metals, organic matter, close proximity, etc
    • Hence there is often a trade off between speed and reliability as the RFID frequency increases. SpaceCode however provides the best of both worlds by achieving 100% reliability at optimal speed. Bear the following facts in mind regarding SpaceCode technology:

      • SpaceCode read speed is 1000 tags per 60 seconds which meets and actually significantly exceeds the requirement of our customers in healthcare, diamonds and jewellery sectors
      • SpaceCode shrugs off environmental influences to achieve 100% read reliability:
        • close proximity interference of stacked items is eliminated
        • tag population size is maximized up to 1’000’s or 10’000’s

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    6. What are the advantages of a proprietary system such as SpaceCode versus standard solutions?

    • Although standard solutions are often cheaper, it is important to emphasise that RFID is not a commodity … RFID systems are not equal
    • Proprietary solutions such as SpaceCode focus on specific applications that standard solutions cannot address
    • As a proprietary system, we at SpaceCode ‘owns’ our competitive advantage: i.e., 100% identification accuracy even in very challenging RFID applications (very large item populations, closely stacked or in random orientations, with or without metal and organic material, in a well-defined read range, static or moving items)

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    7. What are the advantages of read-writable tags versus read only tags?

    SpaceCode can do both, but in many applications we make deliberately choose to do readable tags because:

    • single unique ID number forever – no possibility of confusion or error
    • easy to integrate with software systems as evidenced by numerous successful integrations and partners; also, the user doesn’t even see the unique ID field.
    • complete audit trail not possible with data on a tag, since either the data is on the tag but not on the database, or the data is also on the database ‒ so no need for data on the tag
    • no data on the actual tag hence more secure if lost, stolen, hacked, or goes external to the company
    • a database is in any case needed for both writable as well as readable tags – so having data on the tag does not eliminate the need for a database which still needs to be accessed
    • performance, quality and cost are superior in readable tags
    • the association of SpaceCode’s unique RFID to the product is quick and easy, done at the time the item is registered in the customer’s database
    • the user never sees the RFID UID since it is running in the background of the software
    • all of our larger customers, including a Fortune Top 20 healthcare company, as well as many of our software partners have opted for read-only tags
    • in diamonds and jewellery, grading laboratories only want the unique ID on the tag since they do not want to compromise or bias their grading judgement in any way

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    8. How can SpaceCode assure 100% reliability?

    • Its simple – we do because we can … its all about our technology
    • Here’s how:Achieving this took the best part of 10 years development by our leading engineers and scientists to develop the ‘SpaceCode Way’, which comprises the following components:

      1. Communications protocol and algorithm

      SpaceCode pioneered the development of octal/binary tree-search methodology which is used for communication between the tag and reader in a deterministic anti-collision algorithm. The algorithm is formulated to achieve essential performance parameters including guaranteed ability to ensure that all tags in the interrogation volume are detected with 100% accuracy.

      2. Integrated circuit chip technology

      SpaceCode chip technology features power-efficient non-tuned tags that do not rely on only one ‘resonant’ or ‘tuned’ frequency. All chip communications are in phase, i.e., signal reply strength from the tag to the reader is maximized for optimal tag detection

      3. Physics (LF)

      SpaceCode harnesses physics by selecting the frequency that is least affected by and that least interferes with the surroundings – thus ensuring maximum reliability, accuracy and utility. Magnetic induction ensures a dense, homogenous field that can be well defined in terms of read range, and that is not adversely affected by metal and liquids.

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    9. What RFID frequency does SpaceCode use?

    • SpaceCode focuses on LF and UHF frequencies, and has products developed in both frequencies
    • SpaceCode will select the most appropriate frequency for the particular application to ensure 100% reliability
    • For many of the most challenging environments SpaceCode will select LF for 100% reliability it usually has the best physics of all the frequencies:
      • it is least affected by the environment – metal, liquids; and it least affects the environment
      • it is least affected by the environment – metal, liquids; and it least affects the environment

    SpaceCode thus developed what no one else had done ie make a chip + communications protocol (anti-collision), and reader system that could work in LF for thousands of tags.

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    10. Are SpaceCode products certified?

    • Yes:
      • SpaceCode products are CE and EMS certified
      • The frequencies we work with are available worldwide
      • Importing SpaceCode products is simple and straightforward – there has never been an issue importing/exporting SpaceCode product to/from different countries

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    11. Are there any instances where SpaceCode RFID reading may not be 100% accurate?

    • SpaceCode RFID reading accuracy is 100%.
    • If however there is ever an error, then inform us immediately and we will investigate.
    • The most likely cause is that the tag itself is/has become defective due to manufacturing issues (as can happen with any product) or man handling. SpaceCode tags are manufactured to very high quality and testing specifications. In the very rare event however that any tags are defective due to manufacturing issues which become apparent either at delivery or later during use then these will be covered by our standard warranty and replaced free of charge.
    • Please call our local support number who will arrange to collect the defective tags for analysis, and at the same replace them with new tags.

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    12. Does SpaceCode have a handheld reader?

    • Yes, but for optimum performance we produce and recommend either the SpaceCode SmartBoard or SmartStation readers

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    13. In jewelry, does SpaceCode have solutions for the retail side of things?

    • Yes, that’s easy (various companies are able to do this) because displays are well structured and products spread out and not very densely packed. But our focus is on the difficult bits where the other systems fail, i.e., we target those manufacturing and back-office processes/areas/storage where a large number of tags with lots of metal and random orientation in close proximity needs to be read with 100% reliability – that’s where SpaceCode really excels

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    14. The internal benefits of SpaceCode RFID are clear, but what about external sales benefits with my customers?

    • The impact on your sales is equal to if not greater than the internal process benefits:
      • real-time automated location of stock to fulfil customer requests remotely and immediately
      • knowing your entire stock availability and location globally and in real time allows you to identify and sell stock that you would otherwise not know you had or could only find with great time-consuming difficulty
      • sales are closed immediately since customers don’t need to wait (and potentially go elsewhere)
      • customer satisfaction is increased through your ability to respond in real time to their requests
      • competitive advantage is generated by doing things quicker and better than others
      • your brand is consolidated which, in turn, attracts, captures and retains more customers

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    15. For the diamond and jewellery industry I am worried about ‘spoofing’ the system

    • This would be a rare occurrence in an industry where everything is based on trust. However, assuming it does happen, then you will have a full audit trail of who handled the stock and when it was handled

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    16. Are different form factors available for SpaceCode tags?

    • SpaceCode has a full portfolio of different tags, form factors and sizes (smallest 6mm) to suit particular applications, and we continually develop new tags – all with 100% reliability. If that reliability is compromised, the tag design and form factor are discarded
    • The form factors we use are optimized for your application. They have been used successfully elsewhere and generate 100% reliability.

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