Services And Support
SpaceCode offers a comprehensive suite of programme management and customer support services, complete training and ongoing support for your business. SpaceCode’s experienced professional services team is comprised of highly trained engineers who are committed to providing our customers and partners with outstanding service and support.
The SpaceCode Professional Services team has completed hundreds of successful customer implementations and is ready to ensure that your project will be implemented quickly and to your full satisfaction. We offer a variety of services to match your specific needs because we know that every customer is unique.
Solution Design Workshop? Our consultants work with your team through a series of on-site workshops to clearly identify, define, and quantify business problems and the most efficient and proven SpaceCode solution design to solve them.
- Project Implementation? The SpaceCode methodology, developed through our years of experience, is designed to ensure that the final solution will achieve your business goals. The milestones start with gathering and assessing your requirements, designing a solution to achieve them, and then deploying, testing and rolling out
- Packaged Implementations? We provide standard engagements for our most popular types of deployment.
- Solution Consulting? Leveraging years of domain experience and accumulated best practices, our team offers a variety of services to maximize the success of SpaceCode implementations and customers’ realized value from SpaceCode solutions
- Programme Management? We provide an ongoing service that provides customers with a dedicated point of contact that oversees and optimizes SpaceCode solution programmes.
- Solution Assessment Workshop? We conduct on-site workshops with existing users to share best practices and identify areas for improvement.
- Solution Expansion / Rollout? We expand the solution to additional departments and users. We achieve the desired business impact through a successful rollout and adoption by end-users through training, development of new workflows and working with the users as they start to convert to the new workflows.
- Technical Assessment? We provide an on-site review of the solution and usage and execute adjustments that can be completed during the site visit.
- Upgrades? SpaceCode consultants help plan and execute upgrades.
SpaceCode’s Technical Support Services address both the proactive and reactive needs of our valued customers. Our trained and skilled support staff, based in multiple locations worldwide, is available 24×7 to provide coverage and quick support. We offer a variety of support programmes, including telephone, online, remote and on-site, to enable each customer to find the best fit for its business support..